Posted by orl1pcc on Feb 21, 2016; 2:53am
URL: https://itus.accessinnov.com/How-do-I-completely-reset-tp131p133.html

I may have the same issue.  I was asked to get a console cable to analyze further, but never heard from support again.  Need some instructions on how to get Win10, Hyperterm, putty or kitty to communicate with shield using USB to RJ45 console cable.  Any help would be appreciated.